Icelandair is Iceland's national airline and has been flying daily to and from its hub Reykjavik for more than 35 years. Icelandair's flights seek to connect Europe with destinations in North America. Having Iceland as its home base provides a favorable geographic location for transatlantic travel.
Proud partner of
Icelandair at Schiphol
Coen Wijma, Area Manager Southern Europe & Netherlands/Belgium at Icelandair
Fresh as a core value
"In the beginning, Viggo was still a relatively unknown player to me. I knew that you were new to the airport and had started handling Transavia. At the time, I read that 'fresh' was one of your core values, and I have to say, you truly live up to that. I see this especially in the way you work, but also in your communication. Additionally, Viggo's colleagues always show an enormous amount of enthusiasm, which makes it pleasant and fun to work with."
Dynamic, agile and youthful
''When I think of Viggo, I mainly think of a dynamic and agile company!
Especially the fact that you quickly seek targeted solutions and that this capacity is also there internally to actually implement the solutions immediately, is something that really stands out. You are extremely agile in this with a proactive attitude and you really think along with the partners. A good example is the joint video we made to better inform passengers about the use of the Cussdop.
In addition, Viggo has a youthful energy, which ensures fresh ideas and innovation. Of course this includes small mistakes now and then, but it is precisely the combination of agility and youthfulness that makes the difference. When problems arise, you deal with them quickly and decisively, which makes for a pleasant and successful collaboration!”
Customer service
''When we look at the focus for the coming months, I myself am very much looking forward to how we can boost Customer Service for our passengers. Viggo and especially the colleagues at check-in and the gate obviously play an important role in this, because they really make the difference. I see that you are working hard to identify trends to which we can respond. The great thing is that we really see this reflected in an improvement in the NPS scores.''
''I am enormously pleased with our collaboration and look forward to the great steps we will make together!''
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