Ground Handling, from checkin- to pushback

Viggo has provided high quality ground handling services since the opening of Eindhoven Airport. A broad range of activities is performed, both in the terminal and on the apronin the most efficient way. Together with our partners, we offer seamless airport operations, allowing the passenger to go from entrance to aircraft as  smoothly as possible.

At a glance, ground handling might not look very complicated. But at the airport numerous processes take place at the same time under a high level of time pressure. In the terminal we create a pleasant customer journey, while we work hard on the apron we  to turn a Boeing 737-800 around and ready for departure at exactly the right time. This can be as low as 25 minutes. Viggo offers ground handling services that match the demand from both the airline and the passenger. We make an effort to ensure a high efficiency level and ensure the safety of all persons involved.

Our focus on efficiency and safety & care for the environment, resulted in obtaining several accredited certificates. For quality management we are ISAGO certified and we obtained ISO14001 for environmental management. These accreditations were supported by adequate wastemangement and our modern fleet of Ground Support Equipment that is up to the latest standards when it comes to safety, reliability and ecological friendliness. Many of these units have been co-created or improved in close collaboration with our suppliers.

Ground handling can be divided into two main areas: passenger handling and ramp handling. From the moment passengers arivve at  an airport it is the duty of the passenger handling team, in cooperation with our partners, to make this process go smoothly. When airplanes enter the ramp after landing, we make sure they are ready for their departure within the designated, and often very short, turnaround time. Our ramp handling team offers all services from marshalling to baggage handling, catering andpushbacking.

Both our ramp handling and passenger handling teams are centrally managed in real-time with the use of the most modern digital staff allocation software. It allows us to make a long-term planning to prevent labour scarcity and gives us the opportunity to make real time changes in critical situations. This results in a schedule with the right amount of resources dedicated to any task.Timely insights, even during disruptions, keeps our operation fully in control.As a consequence, we can establish a high on-time performance, resulting in satisfied passengers, airlines and employees.